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FAQ
Customer service management
You can explore how our frames look on you by requesting a 'Try Frames At Home' service
via
WhatsApp message. With this service, you can choose 5 to 10 frames for try at your home
at no cost after
placing an order, or charge a nominal fee of ₹99/- otherwise.
We aim to deliver your eyeglasses within 24-48 hours of placing your order in Varanasi,
and it typically
takes 3 to 4 working days across India.
Generally, most power prescriptions can be accommodated in any frame.
Absolutely! We offer Repair Your Lenses for damaged glasses, depending on the severity
of the damage.
Simply fill the form by clicking Repair Your Lenses on our website and our team will
assist you
accordingly. In the event that a product is beyond repair, and you are covered under our
insurance policy,
we will provide you with a complimentary replacement.
Indeed, all our glasses come with a 6 months to one-year warranty.
You have several options for submitting your prescription details after making a
purchase - you can
upload a photo of your prescription, input the details manually online, or send a
message/call via
WhatsApp to our team.
To determine your prescription, you can schedule an eye test appointment with Aynak for
just ₹99/- per person. Our certified optometrists, equipped with latest tools, will conduct a
comprehensive eye test and
provide you with your prescription immediately afterward (This amount is deducted from your eyewear purchase amount).
Yes, we have our own delivery executives in Varanasi, and for PAN India delivery, we
work with various
third-party delivery partners.
You have the option to cancel your order before it is shipped by contacting our
management team via
WhatsApp or simply accessing the Cancel section on Aynak.in. Please be aware that we
design each lens
specifically for you. Nevertheless, we provide hassle-free cancellation choices for a
completely risk-free
shopping experience.
Our dedicated support team is always available to assist you! You can contact us via
email at
aynakpvtltd@gmail.com or give us a call at 9219949495. For additional information,
please visit our
contact us page: https://aynak.in/contact-us."
